Troubleshooting

The KDealer Portal is a secure business-to-business portal for Kia Motors America (KMA) proprietary programs and systems. Your online destination for equipment and parts information, availability and ordering, documentation, warranty information, and more.

Reseller administrator of the applications available and accessible on KDealer.com. As a designated dealership administrator, you can view dealership employee profiles, make certain changes, and pass them on to other dealership employees.

The given below are the steps for conducting the login process smoothly if you face difficulty or get stuck anywhere while login procedure.

While it is rare for users to need to follow our troubleshooting guide, there are times when it is necessary.

We will review the troubleshooting guide here:

Step 1: Make sure you have an active and reliable internet connection. This can cause unexpected errors, such as timeouts.

Step 2: Make sure you enter your information correctly. If there is an option to display your password, use that option. As long as there is no one around who cannot see your password.

Step 3: Make sure Caps Lock is off.

Step 4: If you still cannot access the site, you can clear your cache and cookies. Here you will find our instructions for the most common browsers.

Step 5: Turn off any Virtual Private Networks (VPN) you are using. Some websites block certain countries or give IP addresses.

Step 6: If you are not using a VPN and you have a good connection, you may have forgotten your password. Follow the instructions to retrieve your password here.

Step 7: If you are still having problems and cannot access your account, please do not hesitate to contact us and we will be happy to assist you as soon as possible.

For business-to-business exchanges, KIA Motors has made available an online web portal called “KDealer” for more information on the different programs and systems.